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Financial Assistance

Call to make payment arrangements

We understand that our members may find themselves in tight financial situations. We are happy to help any way we can. Simply call 918-756-0833 to talk with a friendly Service Representative.


Contact our office to avoid being disconnected

Help us help you avoid being disconnected by contacting our office in advance, to request a deferred payment. 
This will hopefully ease the transition once the pandemic has passed.  Paying a portion of your bill, as you are able can help avoid a large multi-month balance when the pandemic is over.


Assistance Agencies

  • The Oklahoma COVID-19 Resources page – The State of Oklahoma has developed a webpage with important links and information for Oklahomans affected by COVID-19.
  • Eastern Oklahoma 211 - Community Service Council
  • Dial 211 to access a myriad of services, including utility, food and shelter in your area, or click here.
  • Help for businesses – The U.S. Small Business Administration is offering low-interest federal disaster loans for working capital to Oklahoma small businesses suffering substantial economic injury as a result of COVID-19.  Business can find the form and eligibility information at
  • Also visit the Oklahoma Commerce site for updates on Oklahoma Business and Economic Development related to COVID-19.
  • The U.S. Chamber of Commerce has a wealth of information and resources for businesses at


Eastern Oklahoma's American Job Centers (employment offices) are closed, but employees are working and accepting applications for Workforce Innovation & Opportunity Act (WIOA) programs.  Those programs can assist eligible people with job searches, work readiness skills, resume writing, training and re-training, on-the-job-training, up-skilling, work-based learning opportunities, and apprenticeships to gain skills needed to secure full-time meaningful employment at a self-sufficient wage.  If you have been laid off due to COVID-19, or know someone who has, and want more info on the WIOA program, please contact or call 918-516-8622.

Pandemic Response

As this situation continues to evolve, rest assured that we will help our members in every way possible. Our policies are continually evolving on this topic. Call a Service Representative at 918-756-0833 or visit our COVID-19 Response page to learn more.
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