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IT Support Specialist

  1. OBJECTIVES
    1. To perform support to the IT Supervisor
    2. Assist users on various hardware/software related issues.
  2. REPORTING RELATIONSHIPS
    1. Reports To:  IT Supervisor
    2. Supervises: None
  3. RESPONSIBILITIES AND AUTHORITIES
    1. Performs Personally the Following Activities
      1. Respond daily to all employee requests for assistance as directed by IT Supervisor.
      2. Document, track, and monitor all problem to ensure a timely resolution
      3. Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN
      4. Install and configure workstations based on company needs and requirements
      5. Provide end users support for all LAN- based applications
      6. Assist with IT security including firewall and anti-virus management
      7. Analyze moderately complex to complex business/technical problems.
      8. Identify, research, and resolve technical problems.
      9. Assist with system upgrades, server maintenance, new installs, and system repairs.
      10. Assist with data recovery, using tape backup or recovery tools.
      11. Must be able to work after hours to maintain system continuity.
      12. Able to bend, stoop, reach and move items above and below the waist.
      13. Ability to handle multiple tasks and organize work to meet deadline.
      14. Perform other duties assigned by the IT Supervisor.
  4. RELATIONSHIPS
    1. Internal

This position will provide support to all Cooperative employees and Board members

    1. External

 

EDUCATION:  2 years of post secondary education or equivalent strongly preferred. Should have some education in programming, network administration, database management and technologies like MS SQL, Exchange, Access and .Net frameworks.

 

 

EXPERIENCE:  Experience and education in server management to include but not limited to Windows Server 2008, 2012, 2016, Suse Linux, and Red Hat.  One or more years of experience in an office environment.

 

 

JOB KNOWLEDGE:  General knowledge of Microsoft Windows Must be proficient in all Microsoft Office Suite products.  General knowledge of Adobe Acrobat, Winzip\Winrar

 

 

ABILITIES AND SKILLS:  Must have a strong work ethic, organization skills, the desire to learn and not afraid to ask questions. Must be able to take direction well and be a motivated self-starter. Must have good communication skills, both written and oral. Should be customer service-oriented and learn techniques to best serve clients. Ability to work with confidential matters and maintain absolute discretion in all matters pertaining to the Cooperative business at all times. Discretionary judgment and professionalism is required.

 

 

WORKING CONDITIONS:  Normal (non-smoking) office environment, with moderate noise levels.  Frequently required to talk, sit, use hands to enter data and write.  Occasionally required to walk, reach with hand and arms; stoop, kneel; climb or balance in order to reach high places to file or store record keeping documents and/or supplies.  Must occasionally lift and/or move up to 50 pounds when handling computer equipment and supplies.  Specific vision abilities required include close vision, and ability to focus to determine accurate data entry at a personal computer terminal.

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