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IT Support Specialist

  1. OBJECTIVES
    1. To perform support to the IT Supervisor
    2. Assist users on various hardware/software related issues.
  2. REPORTING RELATIONSHIPS
    1. Reports To:  IT Supervisor
    2. Supervises: None
  3. RESPONSIBILITIES AND AUTHORITIES
    1. Performs Personally the Following Activities
      1. Respond daily to all employee requests for assistance as directed by IT Supervisor.
      2. Document, track, and monitor all problem to ensure a timely resolution
      3. Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN
      4. Install and configure workstations based on company needs and requirements
      5. Provide end users support for all LAN- based applications
      6. Assist with IT security including firewall and anti-virus management
      7. Analyze moderately complex to complex business/technical problems.
      8. Identify, research, and resolve technical problems.
      9. Assist with system upgrades, server maintenance, new installs, and system repairs.
      10. Assist with data recovery, using tape backup or recovery tools.
      11. Must be able to work after hours to maintain system continuity.
      12. Able to bend, stoop, reach and move items above and below the waist.
      13. Ability to handle multiple tasks and organize work to meet deadline.
      14. Perform other duties assigned by the IT Supervisor.
  4. RELATIONSHIPS
    1. Internal

This position will provide support to all Cooperative employees and Board members

    1. External

 

 

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