A message from our General Manager
Dear Valued Member,
Your Cooperative wants to assure you that the health and safety of our employees, members and our communities is our top priority. Because of this, we have closed our Lobby, but are still conducting business through the Drive-Thru, over the phone and online. We take our commitment to serve you seriously and want you to know that it is business as usual where your power needs are concerned.
We are closely monitoring COVID-19, and taking precautions to provide you with the best possible service while protecting our employees and members. We have a comprehensive response plan with guidelines in place for employees and how we provide service to our members. Currently, all operations are functioning normally, with the exception of our Lobby. We will update our plan as needed based on conditions within our service areas in consultation with local health agencies and the Center for Disease Control.
Visit this website or our social media channels for any changes to our operations.
East Central Electric Cooperative
Additional actions we’re taking to keep you safe:
- Safety First: At this time, our employees will continue to visit member residences with an increased focus on social distancing (maintaining a 6-foot distance from others) and other proactive hygienic practices. Technicians and linemen dispatched to your house are neither under quarantine nor exhibiting known signs of the virus.
- Preventative Care: We have advised all employees to increase proactive hygiene steps like washing hands frequently and covering sneezes and coughs. Employees exhibiting symptoms of any potential illness or who believe they may have an increased risk of exposure have been advised to stay home. Additionally, employees traveling to meetings or trainings has been halted and those who have traveled recently have been advised to consult our HR department prior to their return to work.
- Abundance of Caution: We’re providing extra disinfectant wipes and hand sanitizers at numerous locations around our office. Employees are encouraged to clean and disinfect workspaces, vehicles and shared equipment above and beyond our normal protocol.
- Options: East Central will be temporarily suspending disconnects for our residential members directly affected by COVID-19. This will be on a case by case basis and members will need to request this service. We will re-evaluate this temporary suspension on a weekly basis. As a reminder, members are still responsible for the full payment of their electric bill. Those who have been displaced, experienced a lay-off, etc. should contact the cooperative to discuss options.
As always, if at any time a member is experiencing difficulty paying their bill or has concerns about their service, we encourage you to contact our office during normal business hours at 918-756-0833. We will be glad to work with you.
Latest update as of 3/16/2020