Billing Manager

East Central Electric Cooperative

 

Exhibiting stewardship for the cooperative, the Billing Manager professionally represents the cooperative by striving for accuracy and dependability in the monthly billing of the electric members and broadband subscribers. Building trust and confidence in the cooperative through accurate billing through the testing, safeguarding and processing of data.

 

Core Values

The core values represent the code of conduct required of every employee to ensure a higher standard of performance and cooperation is demonstrated and maintained throughout the cooperative.

 

·         Safety First - It is our responsibility to educate and protect ourselves, coworkers, members and the public from hazards exposed by the nature of our work.

·         Purpose Driven - We believe that safe, affordable and reliable electricity is the foundation of our communities and has the power to transform lives.

·         Dedicated to Serve - We make every decision and measure every outcome based on how well it serves our members.

·         Respectful Engagement - We listen to one another and embrace diverse opinions, tactful honesty and authentic integrity.

·         Servant Leadership - We look for ways to help each other grow through collaboration and teamwork. Above all, we treat others with respect, compassion and equality they deserve.

·         Results Oriented - We follow through on commitments and show forward progress.

 

Core Responsibilities

The duties and responsibilities described below are the essential functions of the job and are not intended to be all inclusive for this position.

 

·         Assists in the preparation of position descriptions for employees this position supervises.

·         Recruits and screens applicants for billing positions this position supervises.

·         Trains employees under this position’s supervision.

·         Actively promotes a sense of team spirit and enthusiasm throughout the department by assisting the VP of Office Services through guidance, counseling, and recognition of accomplishments.

·         Conduct group meetings.

·         Assures direct reports follow the mission, principles, goals and philosophy of the Cooperative.

·         Delegate billing responsibilities and authorities for the following duties:

•        Manage the billing system, including bill calculations and processing for delinquents and cut-offs.

•        Manage billing adjustments on accounts.

•        Ensure service orders for new electric services, new broadband services, and other miscellaneous service orders are worked in an accurate and timely manner.

•        Manage all payment activities to ensure proper posting and reconciliation across all systems.

•        Manage the relationship with 3^rd party payment vendors and troubleshoot issues with their systems.

•        Record return payments on member accounts and adjust delinquent schedules accordingly.

•        Supervises the input of all billing dates, power cost adjustments and consumer cost adjustments.

 

·         Work with various departments troubleshooting issues in the billing system.

·         Oversee the collection process by submitting and updating delinquent accounts and maintaining the relationship with the outside collection agency.

·         Complete month-end processes and assist with balancing to the accounting department.

·         Complete the year-end process and assist in providing documentation for the annual audit.

·         Maintains and ensures accuracy of power cost and consumer cost adjustments.

·         Maintains and administers meter reading system for accurate records and to ensure communications stay online.

·         Prepares and balances Franchise Tax Report for accounting.

·         Performs other duties as directed by the VP of Office Services.

 

Classification

 

·         Exempt

·         Reports to the Vice President of Office Services

·         Work requires a high degree of responsibility for information.

·         Position supervises the work of others.

 

Qualifications

 

A successful candidate must believe in the core values of the cooperative and be driven by the mission. The qualifications below represent the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

Specific requirements and competencies include:

 

·         Solid Educational Background – Bachelors Degree in Business/Accounting or equivalent required with at least 3 years of relative work experience which may include general office billing, record keeping, data processing or bookkeeping. Proficient skill with excel

·         Applicable knowledge of Microsoft office.

·         Must have and maintain a valid Oklahoma driver’s license.

·         Leadership - Commitments to fostering a positive and inclusive team culture, where individuals feel valued and supported: Demonstrates dedication to cultivating a healthy work environment. 

·         Communication - Expresses ideas and thoughts both verbal and written, exhibits good listening and comprehension, keeps others adequately informed and selects and uses appropriate communication methods.

·         Initiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities and asks for help when needed.

·         Job knowledge - Competent in required job skills and knowledge as outlined in position description. Displays understanding of how job relates to others and uses resources effectively. Keeps abreast of current developments and make necessary changes if needed.

·         Problem Solving - Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages and works well in group problem solving situations.

·         Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve quality, applies feedback to improve performance, and monitors own work to ensure quality. Required supervision is adequate for this position.

·         Self-Management - Remains focused and energized under stress, accepts criticism and recovers quickly from setbacks and projects realistic self confidence in abilities.

 

Working Conditions

 

Work Environment

Indoor office work environment; nonhazardous work.

 

Work Hazards

No exposure to extremes in noises, temperatures, distractions, etc. Little or no exposure to hazards.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting 50 lbs. maximum and occasionally lifting and/or carrying such articles as computer printouts, ledgers, etc. Walking and standing will be required.