Information Technology Manager

 

DESCRIPTION

The IT Manager’s role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of the cooperative. This individual will plan, coordinate, direct, and design IT-related activities of the cooperative, as well as provide administrative direction and support for daily operational activities of the IT department. The IT Manager will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the cooperative. This person will also define and implement IT policies, procedures, and best practices.

 

RESPONSIBILITIES

  • Lead IT Department’s operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
  • Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
  • Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
  • Oversee provision of end-user services, including help desk and technical support services.
  • Work with stakeholders to define business and systems requirements for new technology implementations.
  • Direct research on potential technology solutions in support of procurement efforts.
  • Keep current with the latest technologies.
  • Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Approve and oversee projects and project portfolio.
  • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
  • Develop requests for proposal.
  • Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
  • Practice asset management for IT hardware, software, and equipment.
  • Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
  • Establish and maintain regular written and in-person communications with the cooperative’s executives, department heads, and end users regarding pertinent IT activities.

 

 

POSITION REQUIREMENTS

  • Bachelor’s degree in the field of computer science, management information systems, or other computer-related field or 10 years equivalent related work experience.
  • Five years in a supervisory role preferred.
  • Certifications a plus.
  • Strong technical knowledge of network and PC operating systems.
  • Strong technical knowledge of current network hardware, protocols, and standards.
  • Extensive application support experience.
  • Previous experience with SCADA and meter data management vendors a plus.
  • Previous experience with NISC iVue and CIS preferred.
  • Proven experience in IT infrastructure planning and development.
  • In-depth knowledge of applicable data privacy practices and laws.
  • Strong understanding of project management principles.
  • Strong leadership skills.
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills.
  • Ability to conduct and direct research into IT issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical, evaluative, and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Extensive experience working in a team-oriented, collaborative environment.

 

WORK CONDITIONS

  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
  • Occasional inspection of cables in floors and ceilings.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

 

REPORTS TO:

Vice President of Information Technology

 

 

 

SUPERVISES:

System Administrator

IT Support Specialist

 

NOTE:  This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required.  Management has the right to alter this job description at any time, with or without notice.  Employees will be required to follow any other job related instructions and to perform other duties as required by any person with the authority to give instructions or assignments.  This document does not create an employment contract, implied or otherwise.  All employees are considered “at-will”.