EAST CENTRAL OKLAHOMA ELECTRIC COOPERATIVE, INC.

OKMULGEE, OKLAHOMA

 

POSITION DESCRIPTION

SYSTEM ADMINISTRATOR

 

  I.        OBJECTIVES IN SERVING CUSTOMERS:

 

            A.        To provide a modern and robust Information Technology environment in a

                        customer focused atmosphere by coordinating and assisting with the

                        following activities:

 

                        1.         Management of the day-to-day cooperative Information Technology

                                    environment.

                        2.         Modifications and upgrades of the cooperative Information

                                    Technology environment.

                        3.         Prompt customer-oriented service with minimal supervision.

                        4.         Recommending and providing Information Technology training for

                                    cooperative personnel.

                        5.         Fostering a team based decision-making environment.

 

 II.       RESPONSIBILITIES IN SERVING CUSTOMERS:

 

            A.        General

 

                        1.         Provides support for the operation and maintenance of the

                                    cooperative Information Technology/Telecommunications

                                    environment.

                        2.         Plans, budgets, directs, and coordinates activities related to

                                    Information Technology/Telecommunications in accordance with

                                    established policies and objectives defined by prudent business

                                    practice and cooperative management.  Assists cooperative

                                    management to develop metrics to evaluate progress.

                        3.         Provides expertise and assistance to cooperative management in

                                    decisions affecting the Information Technology/Telecommunications

                                    environment.

4.         Identifies opportunities to improve and automate business practices.

5.         Perform other duties as directed.

 

 

            B.        Administrative

 

                        1.         Negotiates and maintains all contracts related to the support and

                                    maintenance of cooperative technology infrastructure.

                        2.         Coordinates purchase of Information Technology supplies.

                        3.         Assures all documentation and manuals associated with Information

                                    Technology/Telecommunications are current and available.

                        4.         Develops, or participates in the development of, cooperative policies

                                    and procedures related to Information Technology/Telecommunications

                                    environment.

                        5.         Recommends hardware/software based upon evaluation of employee/

                                    business needs and prudent business practices.

                        6.         Coordinates and maintains software inventory and licensing to assure

                                    adherence to copyright laws and availability of software when needed.

                                    Recommends improvements to licensing policy, where appropriate.

 

            C.        System Development, Maintenance & Technical Support

 

                        1.         Performs system updates, backups, installations, and implementations

                                    of software and hardware.

                        2.         Performs maintenance, enhancements, and technical support on existing

hardware and software systems including but not limited to:  servers, personal computers, printers, cash registers, network infra-structure, SCADA system, TWACS metering devices, Internet access, and telephone system.

3.         Coordinates with all current and new service providers regarding system implementations, improvements, and upgrades.        

                        4.         Assists with implementation and/or development of future capabilities

                                    such as online payment, redesign of mapping system, etc.

5.         Manages the security of the Information Technology environment, i.e.,

                                    virus protection, access control and off-site backups.

6.         Manages all aspects of cooperative Internet presence, i.e., website

                                    maintenance, email management, and domain registration.

 

 

D.        Teamwork

 

                        Participates as an active team member in the following ways:

 

                        1.         Attends meetings

                        2.         Shows respect for team members

                        3.         Encourages feedback

                        4.         Assists in accomplishing team’s goals and objectives.

                        5.         Contributes insights and opinions

                        6.         Accepts constructive criticism maturely

 

            E.         Value Added Service

 

                        Demonstrates empathy and responsiveness to internal and external customer

                        needs by being timely and following through on customer satisfaction.

                        Believes and acts with the commitment to determine customer’s satisfaction

                        level has been met or delegated to someone who can meet their needs.  Subject

                        to “call back” after normal working hours for the purpose of providing

                        immediate response to equipment failure.

 

            F.         Business Initiative

 

                        Demonstrates a general understanding of the costs to do business and views

                        self as a resource in controlling business costs.  Maintains company equipment

                        for peak efficiency and image.  Adapts to changes brought about by the

                        marketplace and technology by demonstrating flexibility in changing work

                        assignments, processes, and new initiatives.  Demonstrates the ability to look

                        at the “big picture” for process work rather than an individual task.  Uses time

                        wisely.

 

III.       REPORTS TO:

 

                        Director of Broadband

 

IV.       SUPERVISES:

 

                        N/A

 

 V.       EDUCATION AND TRAINING REQUIREMENTS:

 

            A.        Associate’s degree or equivalent from two-year college or technical school and

three to five years related experience; or equivalent combination of education and experience with desire to expand skills.  Bachelor’s degree preferred.

            B.        Ability to work with minimal supervision.

            C.        Extremely strong customer orientation and ability to work in a team environment.

            D.        Instructional understanding of Microsoft Office products.

            E.         Thorough understanding of Microsoft Operating Systems required.

            F.         Understanding of TCP/IP and networking required.

            G.        Familiarity with Microsoft Server software preferred.

            H.        Fundamental understanding of website design preferred.

            I.          Excellent troubleshooting/problem solving ability required.

            J.         Ability to read and interpret documents such as safety rules, operating and

                        maintenance instructions, schematics, and procedure manuals.  Ability to

                        write routine reports and correspondence.

            K.        Ability to speak effectively before groups of customers or employees of

                        this organization.

            L.         Ability to effectively communicate technical information to lay people.

            M.        Ability to set and follow priorities, good use of organizational skills.

            N.        Ability and desire to work in a team environment.

            O.        Ability to effectively interact with immediate supervisor, peers, and

                        customers.

            P.         Ability to maintain confidentiality with all business data.

            Q.        Ability to operate various pieces of office equipment.

 

 VI.      PHYSICAL CAPABILITIES FOR THIS WORKING ENVIRONMENT:

 

            Normal (non-smoking) office environment, with moderate noise levels.  Frequently

            required to talk, sit, use hands to enter data and write.  Occasionally required to

            walk, reach with hand and arms; stoop, kneel; climb or balance in order to reach

            high places to file or store record keeping documents and/or supplies.  Must

            occasionally lift and/or move up to 50 pounds when handling computer equipment

            and supplies.  Specific vision abilities required include close vision, and ability to

            focus to determine accurate data entry at a personal computer terminal.

 

VII.      CUSTOMERS SERVED BY THIS POSITION:

 

            A.        Cooperative personnel.

            B.        External customers including vendors, consultants, and non-cooperative

                        personnel receiving Information Technology services.